The New: White MacBook
The new Intel MacBooks were out, and it was time to upgrade. So, I popped for a nice, shiny white MacBook, maxed out as much as possible with the 2ghz Intel Duo processor, 160gb hard-drive, and 2gb memory. Figured that should last for a while.
(Why, you might ask, not a MacBook Pro? Frankly, IMHO, the Pros are a lot of footprint and bulk to carry around. From the comparison specs, I couldn’t see any difference in pure processing power between the Pro and the standard Black/White MacBook. The standard configuration is a lot smaller, lighter, and thinner, although Apple could take a lesson from Toshiba and Fujitsu on making small notebooks.)
Things with the new Mac went well, initially – I put on Parallels (worth a review in it’s own right), added the development kit, and started filling it up.
Then, the unimaginable happened: as I was working, the machine just blinked off. I blinked back and tried to reboot. No, it didn’t want to reboot. I held the power button down for the extended five-second period, and it booted, albeit very reluctantly. It took a good five minutes for it to reboot.
Thinking it was just a glitch, I continued on and at the end of the session, powered the machine down. Imagine my disappointment when the machine wouldn’t boot up, normally (I had to use the long hold on the power button, again), and even more dismay when it konked out in the middle of a session, again. No warnings, no, “Hi! I need to reboot..” message accompanied by a smiley face. Nada. Just suddenly black screen.
The Dreaded Random Shutdown Syndrome
A perusal of the web revealed I wasn’t the only one having these troubles. There were reports of incidents all over the Mac forums, with the responses from Apple being vague disclaimers: “Gee, we’ve never heard of that…” type, followed up by recommendations to to a hard reset, a PRU reset, etc., etc., etc.
But, as I dug deeper, I could see there was more to the problem. There was (may still be as of this writing) a full domain dedicated to the issue (macbookrandomshutdown.com), with a lot of disgruntled folks complaining about Apple’s indifference and threatening a class-action lawsuit.
Time to call Apple. The person on the other end I talked to was extremely polite, and didn’t ask me to go through the “reset the following six things and maybe re-install your operating system” dance (ok, an exaggeration, but that’s what it feels like.) He just gave a number and sent a box, which arrived the next day. I packed the machine per instructions and sent it in.
The machine came back within a week, all clean and shiny. None of the horror stories I’d read about happened (like the hard-drive being cleaned prior to return.) The machine booted up, and seemed to work fine.
The Dreaded Vertical Lines Syndrome
All seemed well, until I booted it up one morning and was greeted by a gray screen, with slowly-filling-in vertical color-lines. No happy face, no desktop, nada. A reboot repeated the scenario.
Fine. Good thing I’d kept the box.
Another call to Apple, another courteous response, and an interesting answer: This was actually a known problem, and was resolved by … an OS upgrade. Get outta here! It certainly looked like a hardware issue, to me.
But, I followed the gentleman’s advice and installed the latest upgrade (2.4.8, at the time), and, voila! No more grey screen with vertical color-lines. After about six weeks of messing around, maybe I could get back to making this thing suit my purposes.
(Cont’d next…)
rickb